But they can reproduce it?
If they run Synfig Studio with console open, maybe a helpful message could appear (helpful at least for us developers )
Edit the .bat file and change the following line (the last one):
start “” “%~dp0\bin\synfigstudio.exe”
start “” “%~dp0\bin\synfigstudio.exe” --console
You can edit it by right-clicking on it and choosing “Edit”: it will open the .bat file via regular NotePad.
Report here any message that appears when they import .lst or when they change the current time on workarea (that’s when synfig actually looks for image files reference by
As BobSynfig pointed, check if:
- non-latin chars/spaces in the path or the name of the user… (We still had/have some problems with that, but as you/we are Brazilians, the possible trouble nay be spaces, not characters)
- in the .lst, paths are relative or absolute.
Absolute means the image file path contains all folders to locate file since root. Example:
Relative means that they are referred to current working path or another file folder. Example:
..\blablabla.lst (you can see that, on Windows, it doesn’t have
Please open the
.lst in Notepad (Bloco de notas) to check it. It is probably one of those two potential problems: folders or files with space on their names or absolute/relative path issue, as you said the problem happens on both installed and portable situations.