# \[Workaround\] Why doesn't Import work? \[PNG files, 1.4.4, Win/Linux, #2973 #3023\]

**URL:** <https://forums.synfig.org/t/workaround-why-doesnt-import-work-png-files-1-4-4-win-linux-2973-3023/13952>\
**Category:** Support\
**Tags:** import\
**Created:** [April 5, 2023, 8:22pm UTC](https://forums.synfig.org/t/workaround-why-doesnt-import-work-png-files-1-4-4-win-linux-2973-3023/13952 "2023-04-05T20:22:39Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![johnheav](https://forums.synfig.org/letter_avatar_proxy/v4/letter/j/278dde/32.png) [@johnheav](https://forums.synfig.org/u/johnheav)\
**Post date:** [April 5, 2023, 8:22pm UTC](https://forums.synfig.org/t/workaround-why-doesnt-import-work-png-files-1-4-4-win-linux-2973-3023/13952/1 "2023-04-05T20:22:39Z")

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I’ve tried importing several .png files, and none will work. I’m using Version 1.4.4 on a powerful Windows machine. Has this happened to anyone else? Here 's the file in question:

![boy](https://forums.synfig.org/uploads/default/original/2X/1/1a1807dba76b4c973b56933afbcfd0405a799d6b.png)

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**Author:** ![BobSynfig](https://forums.synfig.org/user_avatar/forums.synfig.org/bobsynfig/32/175_2.png) [@BobSynfig](https://forums.synfig.org/u/BobSynfig)\
**Post date:** [April 5, 2023, 10:52pm UTC](https://forums.synfig.org/t/workaround-why-doesnt-import-work-png-files-1-4-4-win-linux-2973-3023/13952/2 "2023-04-05T22:52:02Z")

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It seems to be the same on Ubuntu with 1.4.4.  
1.5.1 is not affected.

> (synfigstudio:74447): glibmm-CRITICAL \*\*: 01:50:07.912:  
> unhandled exception (type Glib::Error) in signal handler:  
> domain: g-io-error-quark  
> code : 1  
> what : Erreur lors de l’obtention des informations du fichier « /tmp/.mount\_Zwd9bD/usr/Synfig Animation 1 » : No such file or directory

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<div class="post-metadata">

**Author:** ![johnheav](https://forums.synfig.org/letter_avatar_proxy/v4/letter/j/278dde/32.png) [@johnheav](https://forums.synfig.org/u/johnheav)\
**Post date:** [April 5, 2023, 10:54pm UTC](https://forums.synfig.org/t/workaround-why-doesnt-import-work-png-files-1-4-4-win-linux-2973-3023/13952/3 "2023-04-05T22:54:06Z")

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Thank you. I used “Import Sequence” one at a time, and it worked OK. Maybe the devs can iron this out. Thank you!

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<div class="post-metadata">

**Author:** ![BobSynfig](https://forums.synfig.org/user_avatar/forums.synfig.org/bobsynfig/32/175_2.png) [@BobSynfig](https://forums.synfig.org/u/BobSynfig)\
**Post date:** [April 6, 2023, 6:39am UTC](https://forums.synfig.org/t/workaround-why-doesnt-import-work-png-files-1-4-4-win-linux-2973-3023/13952/4 "2023-04-06T06:39:20Z")

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It seems that this is the same bug as using plugins on a new file, not created yet:  
First create and save the project, then use Import.  
Or use the 1.5.1 (Dev builds) which is more stable and efficient than the “stable” 1.4.4…

> <https://github.com/synfig/synfig/issues/2973>
>
> \*\*Describe the bug\*\*
> Unable to add simple skeleton due to file not found
> 
> \*\*T…o Reproduce\*\*
> Steps to reproduce the behavior:
> 1. Go to Plug-ins
> 3. Scroll down to Add Skeleton (simple)
> 4. See screenshot
> 
> \*\*Expected behavior\*\*
> Load simple skeleton
> 
> \*\*Screenshots\*\*
> Attached
> 
> \*\*System information:\*\*
> - OS: Linux KDE neon 5.26
> - Synfig version: 1.4.4
> 
> !\[FileNotFound\](https://user-images.githubusercontent.com/13258970/212503797-614ab089-9a81-4f3e-8289-0fbffd92204f.png)

Also this one that is still open

> <https://github.com/synfig/synfig/issues/3023>
>
> \*\*Describe the bug\*\*
> Import menu does not work if the file is not saved
> 
> \*\*Sy…stem information:\*\*
> - OS: Manjaro
> - Synfig version: 1.4.4
> 
> \*\*Additional comments\*\*
> Import not working if file is not saved.
> 
> See #3022