Hi New user. Installation Problems

Hi im Colin, I am really excited to start on a project but, the damn thing wont install. ive tried both versions multiple times and it keeps having problems. I dont know what to do. Is there another way to download the programs without getting them directly from the site? if anyone else has had this occur and was able to fix the problem PLEASE let em know. THanks

Operating system, architecture and Synfig version would help.